Detailed explanation of Schneider EOCR product after-sales service content

Shanghai Hanshi Electric Agent After sales Service Policy

Schneider EOCR series motor protectors provide a comprehensive after-sales service system, mainly including the following core service contents:

• ‌Technical Support ServicesProvide 24/7 technical support, with a commitment to a response time of no more than 4 hours, to ensure that users receive timely professional guidance when encountering problems

• ‌Repair and replacement policyIf the product experiences non-human damage within one year, it can enjoy free replacement and repair services

• ‌warranty periodThe standard warranty period is 12 months after inspection, and some models such as EOC 3DM2/FDM2 intelligent protectors provide a 15 month warranty period. If the product is damaged due to non-human factors during the warranty period, replacement services will be provided

• ‌On site service responseWe promise to provide on-site service within 24 hours within the province and within 48 hours outside the province to ensure quick resolution of on-site issues

Warranty Terms and Scope

The warranty policy of Schneider EOCR products has the following characteristics:

Technical support channels

Hanshi Electric represents Schneider EOCR products and provides diversified technical support channels:

1. ‌Hotline telephone support24-hour professional technical consultation and fault diagnosis

   ‌Authorized service outletsShanghai Hanshi Electric Automation Equipment Co., Ltd., as Schneider's designated representative office in China, is responsible for the sales and after-sales service of EOCR products in China

2. ‌On site technical supportFor complex problems, professional technicians can be arranged to provide on-site service, arriving within 24 hours within the province and 48 hours outside the province

Quick fault diagnosis case

The EOCR-IFM420 protector installed on a 30KW motor circuit in a chemical enterprise in Jiangsu reported a SC fault and tripped, displaying an overcurrent value of up to 286A. Shanghai Hanshi Electric's technical support personnel discovered through remote guidance that it was a CT parameter setting issue and guided the user to set the CT value to the off state. After that, the equipment resumed normal operation. The entire process reflects the professionalism and rapid response capability of the technical support team

Schneider's EOCR product has a comprehensive after-sales service system, providing users with comprehensive protection from fast response technical support to reliable warranty policies, ensuring the long-term stable operation of the motor protection system.