Commercial complex charging pile charging operation cloud platform

Tang Xueyang

Ankerui Electric Co., Ltd. Shanghai Jiading 201801

In today's world where the penetration rate of electric vehicles continues to rise, rows of charging piles in commercial complex parking lots are no longer new. However, for many mall operators, these facilities are like a sword: they were originally a powerful tool to attract mainstream consumers of new energy vehicles, but they often become a "cost black hole" due to chaotic management and difficult profitability. Data shows that the average utilization rate of public charging piles nationwide in 2024 was only 7.8%, and a large number of facilities were idle. How to solve this dilemma? The core of the problem has shifted from simple "pile construction" to refined "scenario based operation". Smart charging solutions represented by Ankerui are redefining the value of commercial complex charging piles through the integration of technology and business models - they are no longer isolated energy replenishment devices, but a collection of drainage, income increase, and energy consumption. A smart operational node that integrates management and brand building.

1、 The charging scenario of commercial complexes: the core is "stay" and "composite"

Unlike the "race against time" in highway service areas and the "slow charging all night" in residential areas, the charging scenario of commercial complexes has its unique characteristics, and understanding this is a prerequisite for successful operation.

Its core advantage lies in users' "long and high certainty stay". Consumers who go to shopping malls for meals, shopping, or watching movies after work usually have a stay time of 1.5 to 3 hours or even longer. This provides a time window for "destination charging". Users do not need to wait anxiously like in high-speed service areas, and charging can naturally integrate into their consumption journey. More importantly, data shows that users who drive to commercial complexes often have an average remaining charge (SOC) of less than 35% when they arrive at the station, which is in the sensitive range of "needing to recharge" and has a stronger willingness to charge.

Therefore, the charging facilities of commercial complexes are not only tasked with replenishing energy, but also an important tool to enhance customer experience, extend stay time, and promote consumption conversion. Successful charging operations should be deeply integrated with the shopping mall format, building a linkage ecosystem of "charging+shopping/dining/entertainment". This means that the location selection, power configuration, and operation strategy of charging stations must be closely integrated with the mall's passenger flow, consumption hotspots, and power layout.

2、 Ankerui Solution: Full Stack Capability from Hardware to Cloud Platform

1 Overview

The AcrelCloud9000 Ankerui Charging Pole Charging Operation Cloud Platform system uses Internet of Things technology to continuously collect and monitor data from electric bicycle charging stations and various charging stations connected to the system, monitor the operation status of charging piles in real time, and provide charging services, payment management, transaction settlement, asset management, energy management, and detailed queries. At the same time, warning for various faults such as over temperature protection, leakage, input/output overvoltage, undervoltage, and low insulation of the charger; The charging pile supports Ethernet, 4G or WIFI access to the Internet, and users can charge through WeChat, Alipay, and cloud flash payment scanning code.

2 Application Sites

Suitable for the design of charging infrastructure in charging station modes such as civil buildings, general industrial buildings, residential areas, industrial units, commercial complexes, schools, and parks.

3 System Structure

The system is divided into four layers:

1) That is, the data collection layer, network transmission layer, data layer, and client layer.

2) Data collection layer: The communication protocol for the intelligent charging station of the electric scooter is standard Modbus RTU. The intelligent charging station for electric scooters is used to collect power parameters of the charging circuit, and perform energy metering and protection.

3) Network transport layer: Upload data to a pre built database server through 4G network.

4) Data layer: includes application servers and data servers. The application server deploys data collection services and WEB websites, while the data server deploys real-time databases, historical databases, and basic databases.

5) Client layer: System administrators can access the electric scooter charging station charging platform in the browser. Terminal charging users start charging by swiping their card and scanning the code.

The functions of the community charging platform mainly include intelligent large screens for charging facilities, real-time monitoring, transaction management, fault management, statistical analysis, basic data management, etc. At the same time, it provides operation and maintenance personnel with operation and maintenance apps, and charging users with charging mini programs.

4. Ankerui Charging Station Cloud Platform System Functions

4.1 Intelligent large screen

The intelligent large screen displays the distribution of stations, including device status, device usage rate, charging frequency, charging duration, charging amount, charging degree, charging pile faults, etc. It can also view the station information, charging pile list, charging records, revenue, energy consumption, fault records, etc. of each station. Unified management of community charging stations, monitoring equipment utilization rates, and rational allocation of resources.

4.2 Real time monitoring

Real time monitoring of the operation status of charging facilities, mainly including the operation status of charging stations, circuit status, charging power during the charging process, charging voltage and current, charging station alarm information, etc.

4.3 Transaction Management

Platform management personnel can manage charging user accounts, perform account recharge, refund, freeze, cancel and other operations, and view detailed daily charging transaction information of community users.

4.4 Fault Management

The equipment automatically reports fault information, and platform management personnel can view and distribute fault information through the platform. At the same time, operation and maintenance personnel can receive fault push notifications through the operation and maintenance APP, and report the results after the operation and maintenance work is completed. Charging users can also provide feedback on on-site issues through the charging mini program.

4.5 Statistical analysis

Through the system platform, query charging transaction statistics and energy consumption statistics from different perspectives such as charging stations, charging facilities, charging time, and charging methods.

4.6 Basic Data Management

On the system platform, operators can establish and manage the required sites and charging facilities for their operations, maintain charging facility information, pricing strategies, discounts, and promotional activities. They can also manage online card user recharge, freezing, and unbinding.

4.7 Operation and Maintenance APP

Intended for operation and maintenance personnel, it can manage sites and charging stations, handle fault loops, check the usage of data cards, inquire about charging/recharging status, set remote parameters, and receive fault push notifications

4.8 Charging Mini Program

Targeting charging users, it can view nearby idle devices and mainly includes functions such as scanning codes for charging, account recharge, charging card binding, transaction inquiry, and fault appeal.

5 Hardware Configuration

Commercial complex charging pile charging operation cloud platform

Commercial complex charging pile charging operation cloud platform